Fort Lauderdale, FL - Tariq Alinur is being recognized by Continental Who's Who as a Distinguished Executive for his work at BraynCX.
Mr. Alinur has over 30 years of expertise in the Call Center and Business Process Outsourcing (BPO) industries. He is a well-known strategist and public speaker for Digital Transformation and Forward-Thinking Customer Experience solutions. He has been featured in multiple publications and broadcast interviews: Cisco Contact Center Solutions highlighted his work in their publication, Cheddar TV covered the launch of Spirit's SMS and WhatsApp services, and NearShore Americas interviewed Mr. Alinur for his breakthrough implementations in the BPO markets of South Africa and Kenya.
Mr. Alinur started his journey as the Co-Founder of FirstRing in 1999 (currently known as Firstsource), one of India's first international call center. His pioneering spirit led him to build JP Morgan Chase Home Lending Services in the Philippines which would later become the company’s Shared Services Center of Excellence in Asia.
Since then, he worked with a number of major corporations, including AMEX, Apple, AT&T, Dell, Capital One, Liberty Latin America, and Spirit Airlines. Among his many achievements is the launch of the first digital messaging platform in the US Airline Industry, creating thousands of jobs while increasing guest satisfaction, and reducing operating costs.
Mr. Alinur continues to dedicate his career to customer engagements and technology innovations designed to disrupt the traditional and transform the Customer and Guest Care Experience. He attributes his success to his commitment to excellence, laser-focused execution, and GRIT – you will often hear him say “You gotta do the hard work and keep on going, don’t give up!”
In his current role, Mr. Alinur is the CEO at BCX, a global presence that provides call center solutions and access to a multi-lingual, highly-skilled, and high-energy workforce. The company’s vast resources allow them to channel routine and common customer transactions to low-cost solutions (e.g., digital messaging solutions) while personalizing complex interactions using concierge-level video and voice support. Ultimately, meeting the customer in their preferred communication channel with less overhead and operating cost. BCX strives to solve customer experience challenges through the best talents and technology available. For more information, visit brayncx.com.
Giving back is extremely important to Mr. Alinur, he is an active member of the Nelson Mandela Legacy Foundation and Open Door Policy. His goal is to continue to create opportunities through impact sourcing while increasing ROI for the companies that trust and believe in him and his team.
To learn more about Mr. Alinur, visit his website: tariqalinur.com.
